Microsoft Teams Calling

Ability for admin users to create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organisation.

Ability for admin users to configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.

Ability to play default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. 

Ability to answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.

Ability for a user to set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.

Ability for a user to share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.

Ability for a user to transfer calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.

Ability for a user to place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.

Ability for a user to place a call from the search box by using the /call command and specifying a name or a number.

Ability for a user to dial by name or by number anywhere in the search bar and in the Teams dial pad, speeding up the process of making outbound calls.

Ability for a user to dial by name or by number anywhere in the search bar and in the Teams dial pad, speeding up the process of making outbound calls.

Ability for a user to configure their settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings. When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment.

Ability for a user with multiple speaker devices connected to their PC to choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.

Ability for a user to choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.

Ability for a user to share their phone line so that another user can make and receive calls on their behalf.

Ability for an admin user to configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This  feature is disabled by default but can be turned on by the tenant admin.

Ability for a user to add external phone numbers (of a nuisance caller) to a blocked list so that the next call from that number is blocked from ringing the user.

Optional rollout of common area phones that are typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.